FREQUENTLY ASKED QUESTIONS ABOUT OUR HOME IMPROVEMENT SERVICES:
WHAT KIND OF PAYMENTS DO YOU TAKE FOR YOUR SERVICES? WE ACCEPT CASH, PERSONAL CHECKS AS WELL AS VISA AND MASTERCARD. WE DO NOT TAKE AMERICAN EXPRESS OR DISCOVER CARDS.
WHAT ARE YOUR PAYMENT TERMS? ON MOST JOBS WE REQUIRE 50% DOWN, 25% ON HALF COMPLETION AND 25% WHEN YOUR JOB IS FINISHED.
HOW CAN YOU HELP US? WE KNOW NOTHING ABOUT PAINTING, PAINT COLOR MATCHING OR WHAT WE NEED TO DO. NOT TO WORRY FRIEND WE WORK EXCLUSIVELY WITH SHERWIN WILLIAMS AND WE HAVE AN EXPERT COLOR CONSULTATION EXPERT EMPLOYED BY SHERWIN WILLIAMS WHO CAN COME TO YOUR HOME FOR A VERY NOMINAL FEE TO HELP YOU COORDINATE ALL YOUR COLORS. IF IT IS SOMETHING SIMPLE AND YOU KNOW GENERALLY WHAT YOU WANT THEN THE OWNER WILL WORK WITH YOU TO ACCOMPLISH YOUR DESIRED LOOK.
I NOTICED YOU HAVE CUSTOMER REFERENCE LETTERS WITH THE NAME CORNERSTONE HOME IMPROVEMENT ON THEM. ARE YOU THE SAME COMPANY. YES WE ARE. CALL-A-PAINTER.COM IS OUR INTERNET ADDRESS.
DO YOU DO ALL THE WORK YOURSELF? YES, BUT SOME SERVICES SUCH AS MAJOR ELECTRICAL AND PLUMBING WORK IS SUB-CONTRACTED OUT TO FULLY STATE LISCENCED CONTRACTORS WHO WE KNOW ARE CREDIBLE. WE ALSO DO NOT DO ANY SEPTIC WORK OR EXCAVATION OR FULL ROOF REPLACEMENTS.
HOW LONG HAVE YOU BEEN IN BUSINESS? I HAVE BEEN SELF EMPLOYED SINCE 1982
ARE YOU INSURED? YES, WE CARRY A 1 MILLION DOLLAR LIABILITY POLICY TO PROTECT YOUR HOME SHOULD ANY DAMAGE INCURE. NOTE: IN 38 YEARS I HAVE NOT HAD ONE INSURANCE CLAIM. WE TAKE EVERY PRECAUTION NECESSARY TO PROTECT YOUR PROPERTY AND OURSELVES FROM HAVING ANY ACCIDENTS. THIS INCLUDES BUT IS NOT LIMITED TO PROPER SCAFFOLDING AND LADDER SET-UPS ACCORDING TO INDUSTRY STANDARDS AS WELL AS KEEPING THE JOBSITE CLEAN AT ALL TIMES AND DISPOSING OF ANY LUMBER OR JOB MATERIALS THAT COULD CAUSE ANYONE TO BE INJURED THRU FALLING OVER PILES OF DEBRIS, PAINT CANS, SIDING MATERIAL, BRICKS ETC. ALL JOBS THAT REQUIRE AN EXTENSIVE AMOUNT OF WORK HAVE A DUMPSTER ON SITE FOR ALL CONSTRUCTION MATERIALS THAT NEED TO BE DISPOSED OF.
DO YOU HAVE REFERENCES WE CAN CALL OR LOOK AT? YES WE DO! PLEASE SEE OUR CUSTOMER TESTIMONIAL PAGE FOR LETTERS FROM ALL MY VERY SATISFIED CUSTOMERS. IF YOU NEED TO SPEAK TO SOMEONE WE HAVE DONE WORK FOR IN THE PAST THOSE NUMBERS CAN BE PROVIDED AS WELL.
DO YOU HAVE ANY COMPLAINTS WITH THE BETTER BUSINESS BUREAU? NO! SINCE 1982 WE HAVE PROVIDED EACH AND EVERY CUSTOMER WITH NOTHING BUT TOP QUALITY SERVICE BY TREATING YOUR HOME AS IF IT WERE OUR OWN. OUR BUSINESS REPUTATION IS VERY IMPORTANT TO US AND WE WILL GO OUT OF THE WAY TO KEEP IT LIKE THAT.
WHAT BRAND OF PAINT AND STAIN DO YOU USE? WE EXCLUSIVELY USE SHERWIN WILLIAMS INTERIOR AND EXTERIOR PAINTS AND STAINS. IF A CUSTOMER REQUESTS BENJAMIN MOORE WE CAN USE THAT AS WELL. WE DO NOT PAINT ANY HOMES WITH OTHER PAINTS SUCH AS PITTSBURG, DUTCH BOY, AMERICAS FINEST, BEHR, OR ANY OTHER BRAND.
WHAT IF I WANT TO USE MY OWN PAINT, CAN I DO THAT? YOU MAY PURCHASE ANY PAINT YOU WANT BUT THERE ARE NO GUARANTEES FROM US AS TO HOW LONG YOUR PAINT JOB WILL LAST. THAT IS WHY I STICK TO SHERWIN WILLIAMS PAINTS. I HAVE BEEN USING THAT FOR OVER 25 YEARS AND HAVE NEVER HAD A PAINT FAILURE ON A HOME.
CAN I SUPPLY MY OWN MATERIALS FOR THE JOB? YES YOU CAN AND WE CAN GIVE YOU A LABOR ONLY BID. BUT THERE ARE NO GUARANTEES ON WHAT YOU HAVE PURCHASED ON YOUR OWN.
WHERE DO YOU PURCHASE ALL YOUR CONSTRUCTION MATERIALS FROM? 95% OF WHAT WE USE COMES FROM MENARDS. SOMETIME WE MAY PURCHASE SOMETHING FROM HOME DEPOT BUT NOT VERY OFTEN. MY PERSONAL EXPERIENCE HAS SHOWN ME THAT THE LUMBER FROM MENARDS IS A BETTER QUALITY PRODUCT. WE MAY ALSO PURCHASE CUSTOM LUMBER AND MILLWORK FROM ALEXANDER LUMBER COMPANY. EVERYTHING WE USE RIGHT DOWN TO THE SCREWS AND NAILS, FASTENERS, CAULK AND OTHER MATERIALS FOR THE JOB ARE ALL TOP QUALITY. WE DO NOT BELIEVE IN USING ANY CHEAP MATERIALS ON A JOB. WHEN YOU HAVE MY COMPANY DO YOUR CONSTRUCTION WORK, REMODELING, RE-HABBING OR PAINTING WE USE THE BEST MATERIALS POSSIBLE BECAUSE TO BE HONEST WITH YOU WE DO NOT WANT TO COME BACK TO YOUR HOME UNLESS YOU NEED MORE WORK FROM US. IT'S JUST THAT SIMPLE!
WHAT KIND OF DECK BUILDING MATERIALS DO YOU USE? WE USE MENARDS ULTRA DECK COMPOSITE, MENARDS CEDAR DECKING OR MENARDS CEDARTONE OR PLAIN TREATED DECK BOARDS. WE ALSO PURCHASE YOUR STRUCTURAL DECKING MATERIALS SUCH AS BEAMS, POSTS, CUSTOM RAILINGS AND HARDWARE FROM MENARDS AS WELL. IF YOU WANT A DIFFERENT BRAND WE CAN WORK WITH YOU ON THAT.
CAN YOU REPAIR MY CHIMNEYS, MY BRICKWORK OR MY STONE WORK. YES, I HAVE BEEN TUCKPOINTING AND REPAIRING MASONRY SINCE 1982.
DO YOU HAVE PICTURES OF THE WORK YOU HAVE DONE? YES, I HAVE LITERALLY HUNDREDS OF PHOTOS OF THE JOBS WE HAVE DONE GOING ALL THE WAY BACK TO THE 1980'S.
ARE THE PEOPLE YOU HAVE WORKING FOR YOU QUALIFIED TO DO THE WORK? I ONLY HIRE QUALIFIED CONTRACTORS AND PAINTERS TO WORK WITH ME. SECONDLY I AM JUST A SMALL COMPANY NOT A LARGE CONSTRUCTION OUTFIT AND NOT A UNION COMPANY SO YOU CAN BE ASSURED THAT YOU WILL GET TOP QUALITY SUPERVISED WORK. THE OWNER IS ON THE JOB EVERYDAY AND DOES THE WORK ALONG WITH HIS EMPLOYEES.
WILL THERE BE ANY DAMAGE TO MY PROPERTY FROM ANY PAINTING, POWERWASHING, OR CONSTRUCTION WORK? WE WILL TAKE EVERY PRECAUTION NECESSARY TO PROTECT YOUR PROPERTY FROM ANY DAMAGE. THIS MAY INCLUDE COVERING BUSHES, PLANTS, FLOWERS, ETC. TO PROTECT THEM FROM ANY PAINT DRIPS OR OVERSPRAY. IF THERE IS ANYTHING IN THE WAY THAT MUST BE MOVED BEFORE WE CAN START YOUR JOB YOU WILL BE ADVISED ON THAT BEFORE ANY WORK IS DONE.